Guarantee Terms & Conditions - CapitalQ

Guarantee Terms & Conditions

Of course, Terms and Conditions apply

Which are detailed in our Engagement Letter being the document you will sign confirming the work you are asking us to perform for you and the basis upon which our relationship will be managed.

But as a precursor to that, we can confirm:

  • We will not be taken advantage of! If you intend to engage our services with the objective of taking advantage of our guarantees and effectively profit from them, we won’t accept that.
  • We will provide you with our professional advice on relevant matters, and if we feel a particular advantageous treatment is within the tax laws, then we will tell you so and recommend you proceed on that basis and stand by that. However, if a particular treatment is questionable, we will also tell you, and if our advice to you is that we don’t believe proceeding is correct and you decide to ignore our advice, we won’t be held responsible.
  • Further in such a scenario, this includes where another accountant might tell you “sure you can do that, it will be fine”. If our advice is the treatment is not correct, and we are wrong, we will take responsibility and we will make the necessary amendments and keep working until we have it right. But we won’t where someone else will just let you proceed without themselves standing behind their advice and offering a similar guarantee that the treatment is allowable.
  • Where an error has been identified, we will continue to work, at no further cost to you, to rectify it and put you in the position you should have been.
  • Where an amendment is required and we are unable to attend to it for you, we will pay your out of pocket costs required to secure that amendment.
  • Where we have provided specific, formal income tax advice and it is found not to be correct (ie. not just an administrative, processing or clerical error) then we will pay you the difference between what you originally paid the ATO and what you should have paid the ATO based on your Amended Assessment.*
  • Where a dispute arises between our advice and another accountants, we may require you to obtain a Private Ruling from the ATO to confirm we were wrong.
  • Of course as with all things, tax minimisation and tax planning takes time and therefore comes at a cost, and therefore there is a point where the cost/benefit analysis no longer works in your favour. Further, at a certain point, tax minimisation and tax planning can create a level of unwanted administration, or inconvenience or even risk of interference from the ATO. Therefore as our relationship develops, we will gain an understanding of how far you are prepared to take things, and as part of providing you with the best service and advice, we may determine, by express agreement with you, or by implication, there is a certain point where we will draw the line. This could potentially mean some extra tax is being paid, but the trade-off is less accounting fees, less time commitment from you, less administration work, less inconvenience and less stress and anxiety. We will only do so if we know it is in your overall best interests, but if we do make such a decision (usually in consultation with you) it is because it is the best thing for you and therefore we would not consider that a failure to meet our guaranteed commitment to you.
  • Our guarantees are a new innovation and apply to new Clients as of August 2018.  As mentioned the eligibility, details and terms and conditions of our guarantees and how they apply to you will be detailed in your Engagement Letter which you must execute before becoming a Client of CapitalQ.  If your Engagement Letter does not include eligibility to the guarantees please request new Engagement terms which do.

What our customers say

Logo for Michael Gray
Duncan Melbin’s firm first became the business accountants for Exploration Data Services, and my Family, when he was still a Graduate Accountant some 16 years ago. Myself and my late business partner have followed him ever since!

In the early days Duncan was very proactive in regards to fine tuning our business structure and the benefits of getting the structure right early are still flowing today.

Throughout my time working with Duncan he has played a key role in ensuring our tax affairs have always been in order and our tax obligations have always been minimised and well managed.

Duncan has also played a key role in ensuring my Family and I have adequate wealth protection in place and that we have maximised our wealth creation including through a regular superannuation contribution strategy and the use of a self-managed super fund that keeps us engaged, in control and to a large extent free from the perils of the GFC.

More recently we took the opportunity to outsource our entire back office accounting function to CapitalQ including switching our accounting and invoicing to Xero. I now spend barely any time at all on my monthly accounting and Activity Statement lodgements, as CapitalQ have it all in hand. This allows me to focus on running my business better, and frankly to have more time to enjoy the spoils of a life in business.

I work closely with Kapil Bhasin, our Client Manager, and Peter Melbin, our outsourced Bookkeeper, and they are clearly very valuable assets for CapitalQ.

Working with Duncan, Kapil and Peter is very easy, they respond promptly to any queries I have and most importantly I have complete trust in the advice they give me and that my business affairs are being well looked after. I would recommend CapitalQ to any potential client without reservation.

So if you own a small business or are looking to grow your wealth I highly recommend you speak to the CapitalQ Team. They will give you good advice, and ensure you are on track for a sound business and financial future (and outsourcing your back office accounting process to them, and switching to Xero, will be two of the best business decisions you will make).

Michael Gray

Director - Exploration Data Services (Perth)

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