CapitalQ’s 7-point Customer Service Guarantee
When you become a valued member of the CapitalQ Community you are covered by these 7 service guarantees:
- We guarantee you will be treated professionally and courteously at all times, just like we would want a member of our own families treated.
- We guarantee we will be on time for all appointments we set with you – if the unexpected happens we promise to call you to explain the situation, advise how late we will be or worst case, reschedule our appointment to a time that suits you best.
- We guarantee our services and process will be explained to you in plain English so you understand exactly what’s happening and why.
- We guarantee to return all calls within 24 hours.
- We guarantee to remain in contact with you and provide you with personalised service.
- We guarantee your financial reports will be presented in a simple, logical, useable format which you will understand, enabling you to make decisions that progress your business and financial goals.
- We guarantee your bank (or other financiers) will love the format and information provided in your financial reports and they will assist greatly when seeking finance approvals.
Let's get together and talk...
We would love to meet up and discuss how we can help moving forward, coffees on us and of course there is no cost for an initial chat so don’t put it off any longer.