CapitalQ’s 7-point Customer Service Guarantee
When you become a valued member of the CapitalQ Community you are covered by these 7 service guarantees:
- We guarantee you will be treated professionally and courteously at all times, just like we would want a member of our own families treated.
- We guarantee we will be on time for all appointments we set with you – if the unexpected happens we promise to call you to explain the situation, advise how late we will be or worst case, reschedule our appointment to a time that suits you best.
- We guarantee our services and process will be explained to you in plain English so you understand exactly what’s happening and why.
- We guarantee to return all calls within 24 hours.
- We guarantee to remain in contact with you and provide you with personalised service.
- We guarantee your financial reports will be presented in a simple, logical, useable format which you will understand, enabling you to make decisions that progress your business and financial goals.
- We guarantee your bank (or other financiers) will love the format and information provided in your financial reports and they will assist greatly when seeking finance approvals.