7-Point Customer Service Guarantee - CapitalQ

7-Point Customer Service Guarantee

CapitalQ’s 7-point Customer Service Guarantee

When you become a valued member of the CapitalQ Community you are covered by these 7 service guarantees:

  • We guarantee you will be treated professionally and courteously at all times, just like we would want a member of our own families treated.
  • We guarantee we will be on time for all appointments we set with you – if the unexpected happens we promise to call you to explain the situation, advise how late we will be or worst case, reschedule our appointment to a time that suits you best.
  • We guarantee our services and process will be explained to you in plain English so you understand exactly what’s happening and why.
  • We guarantee to return all calls within 24 hours.
  • We guarantee to remain in contact with you and provide you with personalised service.
  • We guarantee your financial reports will be presented in a simple, logical, useable format which you will understand, enabling you to make decisions that progress your business and financial goals.
  • We guarantee your bank (or other financiers) will love the format and information provided in your financial reports and they will assist greatly when seeking finance approvals.

Terms & Conditions apply.

Let's get together and talk...

We would love to meet up and discuss how we can help moving forward, coffees on us and of course there is no cost for an initial chat so don’t put it off any longer.

What our customers say

Logo for Kim Fewster

Relieved me of a huge burden, and now keeping my affairs in order and up to date

I came to CapitalQ having experienced substantial business difficulties with my business partner and having been the loser from an Accountant who took sides. I had substantial overdue obligations and the ATO were closing in. I was also highly fearful of my unknown tax position with substantial tax debts likely. CapitalQ went above and beyond to address all issues within my affairs, to bring me entirely up to date with the ATO, and to ensure my resulting tax bill was barely a scratch on what I had feared. They are now keeping my affairs up to date and in order and my stress levels are non-existent relative to those pre-CapitalQ times.

Kim Fewster

Fewsters Farm Honey

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