7-Point Customer Service Guarantee - CapitalQ

7-Point Customer Service Guarantee

CapitalQ’s 7-point Customer Service Guarantee

When you become a valued member of the CapitalQ Community you are covered by these 7 service guarantees:

  • We guarantee you will be treated professionally and courteously at all times, just like we would want a member of our own families treated.
  • We guarantee we will be on time for all appointments we set with you – if the unexpected happens we promise to call you to explain the situation, advise how late we will be or worst case, reschedule our appointment to a time that suits you best.
  • We guarantee our services and process will be explained to you in plain English so you understand exactly what’s happening and why.
  • We guarantee to return all calls within 24 hours.
  • We guarantee to remain in contact with you and provide you with personalised service.
  • We guarantee your financial reports will be presented in a simple, logical, useable format which you will understand, enabling you to make decisions that progress your business and financial goals.
  • We guarantee your bank (or other financiers) will love the format and information provided in your financial reports and they will assist greatly when seeking finance approvals.

Terms & Conditions apply.

What our customers say

We have been clients of Duncan Melbin (now CapitalQ Accounting) since 2005.

In the initial years Duncan had a small team around him and it was always comforting for us to speak directly with Duncan if needed.

In that time (with some advice and assistance) we have grown our business turnover by 150 %. CapitalQ were instrumental in moving our bookkeeping systems to Cloud based (XERO). Probably the biggest time/stress saving thing we have done in our business.

Also since 2010 all financial reporting (tax returns etc) is presented to us in online files, great for dealing with financial institutions etc

During this time Duncan has continued to keep a small team around him, it is refreshing to know that we can still call the office and talk to him, or to the team member (For us, Kapil) that knows our business personally.

We highly recommend Duncan Melbin and his team at CapitalQ, they are the perfect blend of “old school service” and state of the art I.T. accounting.

Mike & Rachel Henderson

Henderson Shearing Services

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