7-Point Customer Service Guarantee

CapitalQ’s 7-point Customer Service Guarantee

When you become a valued member of the CapitalQ Community you are covered by these 7 service guarantees:

  • We guarantee you will be treated professionally and courteously at all times, just like we would want a member of our own families treated.
  • We guarantee we will be on time for all appointments we set with you – if the unexpected happens we promise to call you to explain the situation, advise how late we will be or worst case, reschedule our appointment to a time that suits you best.
  • We guarantee our services and process will be explained to you in plain English so you understand exactly what’s happening and why.
  • We guarantee to return all calls within 24 hours.
  • We guarantee to remain in contact with you and provide you with personalised service.
  • We guarantee your financial reports will be presented in a simple, logical, useable format which you will understand, enabling you to make decisions that progress your business and financial goals.
  • We guarantee your bank (or other financiers) will love the format and information provided in your financial reports and they will assist greatly when seeking finance approvals.

Terms & Conditions apply.

Let's get together and talk...

We would love to meet up and discuss how we can help moving forward, coffees on us and of course there is no cost for an initial chat so don’t put it off any longer.

What our customers say

Bringing in Tom and Duncan has been an excellent decision for my business. With their guidance we implemented WorkFlowMax and Xero, both of which have significantly streamlined our processes. Combined with the monthly management support I’ve been able to focus more on our core business and increase efficiency.

I highly recommend Tom, Duncan and the CapitalQ Team to all those seeking a Business Accountant in Perth, WA.

Adam Pratt

Director - Soilwater Group

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